Resolve Enterprise

Tailored Case Management Solutions

Flexible. Secure. Scalable.

End-to-End Case Management Platform for Your Organisation

Resolve Enterprise is a case management platform designed to optimise your organisation’s business processes, from logging a case, to investigation, correspondence, document handling through to resolution, reporting and analysis.

Whether handling customer complaints, regulatory investigations, or Freedom of Information requests, Resolve® adapts to your organisation’s unique workflows through flexible configuration.

Sample interface: Resolve Web Client

Sample interface: Resolve Windows Client

With advanced tools and robust security to power your organisational workflows, Resolve® helps your team work smarter, faster, anywhere.

Work across a full-featured Resolve® Windows application or a convenient Web client. Our one-platform, two-interface design lets your team access cases from a desktop client or any web browser. Resolve® enables teams to manage cases with efficiency, security, and intelligence.

Build Resolve® Around Your Processes

Design Resolve® to fit your Organisation, not the other way around. Resolve Enterprise can be used flexibly for multiple purposes across industries, including but not limited to:

Customer Service

Fast, consistent resolution of complaints and feedback

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Compliance Management

Ensure policy adherence and simplify reporting

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Incident Management

Protect sensitive data and guide investigations

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Service Requests

Capture enquiries via forms, emails and integrations

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The Resolve® Advantage

Enterprise-Grade Security

Resolve® uses role-based access control, audit trails, and secure protocols to safeguard information.

Role-Based Access Control: Assign detailed access rights to each user role
Flexible Permissions: Adjust access rules as organisational needs change
Audit Trail: Track every user action for accountability and compliance
Data Security & Hosting: Secure protocols and SSO support protect data in transit and at rest

Protection for Sensitive Case Data

Process Automation

Resolve’s workflow engine automates routine tasks and guides users through each step of case handling. From intake to resolution, processes are standardised and tracked.

Consistency & Compliance: Enforce business rules and regulatory requirements
Efficiency Gains: Automate tasks and minimise manual work
Improved Accountability: Assign tasks with deadlines and track progress
Better Customer Experience: Improve service quality by sending timely communications and managing escalations
Ad-hoc Flexibility: Support exceptions without breaking the workflow

Consistency, Compliance and Speed Built In

Flexible Data Model

Resolve’s configurable data model supports any case type, allowing you to define custom fields, relationships, and categories. This ensures a perfect fit for your business processes—whether managing feedback, claims, or investigations.

Tailored Fit: Define and structure case information precisely to match your terminology and business rules.
360° View: Connect all related entities - people, documents, and sub-cases - to provide a comprehensive overview.
No Duplicated Data: Enter data once and seamlessly reuse it throughout the system.
Easy Changes: Easily modify or extend the model as your needs change, without the need for custom development.

Tailored to Your Organisational Structure and Terminology

Document Management and Templates

Resolve® stores all case-related documents in one place, with version control, access permissions, and full-text search. Templates ensure professional, branded communications.

Single Source of Truth: Link all documents directly to the case record
Improved Collaboration: Version tracking and locking prevent users from creating conflicts
Speed and Consistency: Generate letters and emails from templates instantly
Compliance Ready: Audit trails and EDRMS integration help you meet legal and regulatory requirements
Integrated DMS Connectivity: Sync with your existing Document Management System to ensure all case files remain consistent, compliant, and accessible across your organisation

Centralised, Secure and Consistent Communication

Reporting and Analytics

Dashboards and custom reports provide real-time visibility into performance metrics, case trends, and operational bottlenecks.

Performance Monitoring: Monitor KPIs and team workloads in real time.
Informed Decision-Making: Spot trends and streamline processes.
Accountability and Transparency: Deliver regular reports to internal and external stakeholders.
Ease of Use: Build reports easily with a drag-and-drop interface, even if you’re not technical.
Advanced Reporting via Resolve Data API: Integrate with BI tools and external systems using the Resolve Data API for advanced reporting and analytics, enabling custom dashboards and deeper insights to drive smarter decisions.

Data-driven Insights for Informed Decisions

Integrations Ready

Resolve® integrates with CRMs, HR systems, EDRMS, GIS, telephony, and more. Its open API framework ensures smooth data exchange and process alignment.

Resolve APIs: Push and pull data between Resolve and external systems
Email & Web Forms Integration: Capture enquiries and automate case creation via email or web forms
External DMS Integration: Maintain records in your existing content management system
Future-Proof: Easily connect new tools and services as your tech stack evolves

Seamless Connectivity Across Your IT Ecosystem

Security You Can Trust

Security isn't optional. With Resolve®, it's built in.

Resolve Enterprise is ISO/IEC 27001 certified, ensuring your case data is protected by internationally recognised standards for information security.

Why it matters:

Protects personal and confidential data across all case types
Ensures compliance with privacy regulations and internal policies
Builds stakeholder confidence in your case management processes