Resolve Web Client
Our Case Management software is a highly flexible solution for managing your business processes, from simple incidents or complaints, to complex and extensive cases and investigations in a regulatory environment. A true multi-channel solution, Resolve Enterprise Web Client provides flexibility across intake streams, increasing efficiency and accuracy
Transform your case and complaint management with Resolve Enterprise Web Client
We have helped over 150 businesses around the world. At Resolve Software Group, we work with our customers to understand their requirements and implement a solution to manage complaints, requests, and cases.
End-to-end case management
Resolve Enterprise will help you manage a case, complaint, investigation and many other processes through the full life cycle; from initial intake, allocating tasks, managing deadlines, sending updates and correspondence, and managing documents, all the way through to investigation, monitoring, resolution, reporting, and analysis. The Web Client allows your case managers the freedom to work anytime from anywhere on any device.
Discover more in less time
Resolve Case Management Software comes standard with an advanced Global Search function, allowing you to cover more ground in less time. Find what you are looking for across all cases, persons and even document content. The Web Client offers a predictive search and inline preview making searching easy, and fast.
We know that the interactions between a business and its customers can happen anytime and anywhere. Keeping track of cases, processes, data, and content can be difficult to manage and you might be missing out on insights and information.
Resolve Enterprise can unify your case or complaint customer interactions to help you make better, faster and smarter decisions.
Get valuable insights using your case and complaint data
We all know how important reporting is, especially in any regulatory systems. The Resolve Enterprise Web Client reporting engine provides powerful BI capabilities, visually appealing reports and dashboards.
Resolve Case Management Software helps you understand trends, and gives you snapshots of case or complaint volume, turnaround times, and the average cost per case.
Faster access to your documents
The inbuilt document viewer makes it easier to find what you are looking for - there is no need to download and open a document to find the content you need. Keep your documents stored securely with easy accessibility with our inbuilt document management system. Authorised users can view, check out, modify, and check on documents - and can be locked to prevent further changes.
Drag-and-drop functionality makes it easy to save files such as emails, images, or voice recordings.
Collect data with online forms
Resolve Enterprise will seamlessly integrate with your website so you can collect information from your customers anywhere, anytime. Our web form builder is simple and easy to use, and allows you to create online forms that connect to our case management solution without the need for a web developer. The responsive design means your customers can access and use the forms across multiple devices, such as mobile phones and tablets, without you needing to adjust the presentation or layout.
We work with you to configure a solution for your unique needs. We know that not everything stays the same, so the Configuration and Administration Console allows you to implement your own configuration changes when you need to.
Complaints & Feedback Management
Our case and complaint management software will improve your customer interactions, speed up your case resolution and help you understand where you can make changes to improve your customer’s experience.
Regulatory & Compliance Management
Manage Freedom of Information requests, Ombudsmen enquiries, or misconduct enquiries with a product that will allow you to be agile in a changing regulatory environment
Issue & Incident
Transform the way you work. Manage resources, minimise impact, and prevent future issues and incidents.