Issue & Incident Management
Resolve Enterprise is an extremely flexible issue and incident management solution that incorporates your workflow, promotes team collaboration, provides accountability, and increases productivity.
It’s an invaluable solution that will help you understand what’s happening and why, so that you can manage resources, minimise impact, and prevent future issues and incidents.
Revolutionise the way you handle issues and incidents
Replace your tracking spreadsheet and disparate systems with our
powerful all-in-one solution.
Track issues and incidents
Easily track and resolve related incidents, link them to major issues, add relevant notes to cases, and automatically alert case workers involved.
Leverage templated responses to respond to queries, easily prioritise cases based on impact and dependencies, and confidently meet SLA policies.
Automate case assignment
Automatically classify and assign cases with custom rules and workflows.
Compliance with your SLAs and response timeframes is simple with our sophisticated management reports, actions, and escalations.