Consistent and effective resolution of today’s case management challenges in the human services and communities industry depends on workers to assess the problem at hand, have access to the right systems and data, and collaborate across multiple functions, teams, and geographies – all while following strict regulatory guidelines and procedures. Relying on people to accurately handle all these details is inefficient and risky, resulting in inconsistencies, expensive rework, work backlogs, missed opportunities, low citizen satisfaction, slower delivery of vital citizen services, negative press, litigation and in some instances tragic preventable events.