Efficient Email Management for Case Results
Missed or untracked emails can delay resolutions and impact results. Resolve Email Monitoring Service automates the monitoring, processing, and routing of emails into the Resolve® platform, ensuring every message is captured and actioned.
Use Resolve EMS to achieve efficiency and control:
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Complaint Management - automatically route emails to the right case handlers for faster resolution
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Regulatory Compliance - capture and store communications securely to meet audit requirements
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High-Volume Intake - process thousands of emails daily without manual effort
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Collaboration - share monitored emails across teams for quicker decisions
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Risk Control - flag sensitive content early to prevent compliance breaches
Key Features
Real-Time Monitoring
Instantly detects incoming emails from Microsoft® Exchange mailboxes - never miss critical communication
Mailbox Folder Management
Automatically moves processed emails to a designated folder, keeping inboxes organised and clutter-free
Content Filtering & Routing
Filters and routes emails based on your business rules, reducing double-handling and manual sorting
Customisable Alerts & Notifications
Notify users of important events, enabling prompt action
High-Volume Processing
Handles large volumes of email across multiple mailboxes, ensuring rapid and uninterrupted service
Optimised Email Management
Reduce manual effort by promptly processing incoming emails
Streamlined Workflows
Improve data accuracy by processing only the most relevant messages
Increased Productivity
Focus on core priorities, eliminate duplication and accelerate response times