Paper Abstract

Resolve Email Monitoring Service

With Resolve Email Monitoring Service you can actively monitor, process, classify, and record emails into Resolve, 24/7. Staff are free to focus on value-added activities within your organisation.

You will have the confidence that Resolve contains all of the relevant emails that have been received - never let an email slip by unnoticed.

Resolve EMS.png

Overloaded with emails? we can help.

We have helped over 150 businesses around the world.  At Resolve Software Group, we work with our customers to understand their requirements and implement a solution to manage complaints, investigations, and business processes.

Resolve Robotics – Automate Your Email Intake

Robotic process automation can take over repetitive tasks and free up time for more productive uses. The Resolve Email Monitoring Service can be configured to generate new cases and attach email reply’s to the relevant case, alleviating extra work load on your team.

 
Resolve EMS Diagram.png
Learn how Resolve Enteprise can help you in different scenarios
Complaints & Feedback Management

Complaints & Feedback Management

Our case and complaint management software will improve your customer interactions, speed up your case resolution and help you understand where you can make changes to improve your customer’s experience.

Regulatory & Complaince Management

Regulatory & Compliance Management

Manage Freedom of Information requests, Ombudsmen enquiries, or misconduct enquiries with a product that will allow you to be agile in a changing regulatory environment

Issue & Incident Management

Issue & Incident

Management

Transform the way you work. Manage resources, minimise impact, and prevent future issues and incidents.

 
Want EMS with your Resolve Enterprise?