Case Management
Empower your organisation to efficiently manage customer and community interactions from initial contact to resolution
Complaints & Feedback Management
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Transform complaints into opportunities for service and process improvement
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Enhance customer satisfaction and trust by responding within your organisation's timelines
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Gain actionable insights from feedback to guide strategic decisions
Issue & Incident Management
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Respond rapidly to incidents to minimise disruption and ensure timely resolution
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Prioritise and allocate resources for effective incident handling
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Reduce operational impact and maintain compliance with internal procedures
Freedom of Information, Investigations and Compliance
Maintain integrity and meet regulatory obligations with transparent and robust processes
Freedom of Information Management
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Track FOI requests from initial contact to closure, including reporting, payments, approvals and escalations
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Stay aligned with FOI timeframes by automating workflows and escalate overdue actions
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Manage documents efficiently by connecting to EDRM and redaction systems, ensuring accurate records and correspondence
Workplace and Employee Management
Create a safe, fair and productive workplace by managing incidents and employee misconduct effectively
Employee Care and Misconduct Management
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Streamline HR and internal affairs workflows for efficient case resolution
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Ensure every incident is addressed with automated reminders and escalations
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Track grievances and performance to support proactive employee care
Legal Management
Support legal and prosecutorial work with tools for managing cases from initiation to closure
Prosecution Case Management
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Track legal cases end-to-end, from intake to court proceedings
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Manage evidence and documents securely in one centralised system
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Stay on top of court dates and charges with automated tracking
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Facilitate stakeholder communication with built-in correspondence tools
