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Resolve Conference 2019

25-26 March 2019
Stamford Grand Adelaide Hotel, Glenelg
Registrations now open!

Exchange ideas, successes, best practices and challenges surrounding your business, Resolve, and its practical daily application.


A customer-driven event, the Resolve Conference 2019 will equip you with knowledge and inspire you with strategies to optimise Resolve’s usage within your organisation.

Bringing together colleagues and counterparts, industry experts and Resolve professionals, the conference will enable you to exchange ideas, successes, best practices and challenges surrounding your business, Resolve, and its practical daily application.


With a strong focus on networking and learning, the conference aims to get you thinking outside the box. What can you do differently? How can you improve your customers’ experience? With presentations on the latest Resolve updates, new and exciting configurations, industry trends, and how to’s, there is always something new to discover.

  • Network with other Resolve users

  • Hear from leading industry experts on the trends and best practices

  • Keep abreast of the latest Resolve updates

  • Gain valuable cross-government and cross-industry insight

  • Engage with Resolve team members


Standard Price



Valid from 21 December, 2018.

Fee includes all conference sessions,

Pre-Conference Welcome Drinks,

Gala Dinner and

Digital Transformation Breakfast Forum!

Upon registration, an invoice will be provided for payment.

Free networking events for all delegates
Session Topics Include

  • Online Dispute Resolution: From Futuristic Possibilities to Current Opportunities!

  • Product Roadmap

  • Resolve Web Story - Forms, Portal and Client

  • Snapshot of Interesting New Implementations and Features

  • Introducing our New Customers

  • Resolve in the Canadian Market

  • Customer Presentations and Insights

  • Resolve System Review: Uncovering New Possibilities

  • Moving to RSG Hosting

  • SMS functionality, Funding Management

  • Resolve for Efficiency, Flexibility and Information Sharing Across the Office

  • The Human Dimension of Effective Complaint Handling

  • Leveraging your High Quality Data Sets to Maximise your Existing Investment

  • And much more...

"Digital Transformation" Breakfast Forum

Join us for a conversation over breakfast. Focusing on "digital transformation", we want to hear about the challenges facing your organisation and the direction you are heading. We want to understand how you are expanding your borders of digital communication and how Resolve can assist you to move to the next level. Feed your thoughts into the future direction of the product.

Breakfast is included.

Event Snapshot
Sunday 24 March 2019


5.30pm - Pre-Conference Welcome Drinks

Monday 25 March 2019


9.30am - Registration Tea and Coffee

10.00am - Conference Sessions

5.30pm - End of Day 1

6.45pm - Gala Dinner (The Moseley Bar & Kitchen)

Tuesday 26 March 2019


7.30am - "Digital Transformation" Breakfast Forum

9.00am - Conference Sessions

3.30pm - End of Day 2

Full Agenda Now Available!

Formal sessions start on the Monday, and, as usual, RSG will be hosting Pre-Conference Welcome Drinks on the Sunday evening for locals and delegates who arrive early. Monday and Tuesday will have a full line up of engaging presentations from a wide variety of speakers. Book now to reserve your seat!

Gala Dinner Proudly Sponsored by Interactive

Digital transformation... What challenges are you facing? How can Resolve help?
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Stamford Grand Adelaide - Lobby.jpg
Venue and Accommodation
Stamford Grand Adelaide Hotel
2 Jetty Road, Glenelg, SA

The Stamford Grand Hotel Adelaide at Glenelg, one of Adelaide's premier beachside resorts, is a 10 minute drive from the airport and a 20 minute drive from Adelaide's CBD.


Located right on the beach at the popular seaside suburb of Glenelg, the hotel is accessed via Jetty Road's vibrant retail trading strip.

Special Accommodation Rate

We have reserved a block of rooms at the Stamford Grand Hotel Adelaide at special conference rates. We recommend you make your booking early to secure the discounted rates.

Grand City View - $185
Grand Ocean View - $225

Room rate is per room, per night, room only


To secure your accommodation at the special discounted rate, please contact the Reservations Department at the Stamford Grand Hotel Adelaide and quote the code RES240319.


Via Phone: (08) 8376 1222

Via Email: [email protected]

Please note, RSG is reserving a block of rooms at the discounted rate on 24-25 March 2019 inclusive, but cannot guarantee availability and room rate once this allocation is used up. So please book early to secure your room. The rate on either side of this date will be subject to availability at the time of booking.

Stamford Grand Adelaide - Room.jpg
Registrations now open!
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